Clean up Your Credit Balances with StafGo Health Credit Resolution Services
Credit A/R, also known as credit balances, occurs when the payments/adjustments exceed the billed amount, which might be due to duplicate payments, incorrect adjustments, or payer overpayments. These unresolved credit balances can lead to regulatory red flags, negative patient experiences, compliance violations (e.g., False Claims Act, CMS regulations), or payer clawbacks.
At StafGo Health, we provide comprehensive Credit A/R resolution services to help medical practices reconcile overpayments, prevent refund delays, and avoid penalties—all while maintaining accurate financials and trust with patients and payers.
Our Credit A/R Resolution Services Include
Credit Identification and Categorization
At StafGo Health, we audit the credit balances and dig down to the root cause to help us identify which are the true credit balances and which can be adjusted easily on the patient’s ledger. Thus, the team categorizes these balances as true and false balances.
Efficient Payer Communication and Refund Processing
After proper audits, our team manages timely refunds to the payer or patients and ensures clean documentation.
Patient Credit Reconciliation
Our experts process valid refunds to the patients, ensuring patient satisfaction and continued trust.
Compliance-Centered Workflows
Our team ensures workflows that are aligned with CMS, OIG, and payer compliance guidelines, which mitigates the risk related to the various audits.
Dedicated Account Manager
We provide your practice with a single point of contact who is readily available to address your concerns and support you throughout the process.
Write-off Audits and Corrections
Our experts audit the posted adjustments and write-offs to make sure that the credit balance reflected is correct and not just a mere human error while closing the case.
Resolve Credit Balances With Confidence And Compliance - Get Clear Results With Stafgo Health
Years of RCM Expertise
Regulatory Refund Compliance Rate
Refund TurnAround Time (Payers/Patients)
Why Choose StafGo Health to Experience Seamless Credit A/R Resolution
At StafGo Health, we not only clear credits, but our team digs deeper into the system to identify systemic issues in the billing and posting process, preventing future credit balances and building up and maintaining cleaner A/R.
Our streamlined process ensures faster identification, resolution, and refund processing, keeping your revenue cycle smooth.
We customize the resolution process based on your existing billing systems, your practice specialty, and your practice size.
We ensure that our solutions are in alignment with the CMS and payer regulations to minimize the risk of penalties or recoupments during audits.
Our experts are well trained in resolving and handling credit balance accounts, whether it is due to overpayments, incorrect patient balances, or COB issues. Our team follows a systemic approach to ensure accuracy and minimize refund-related risks.
We provide you regular reports on open credits, resolved accounts, refunds issued, and root causes — so you're always informed and in control of your practice finances.
Get The Tailored RCM Solution To Fit Your Practice Needs
At StafGo Health, we do not offer the same solutions for every practice; instead, we offer scalable solutions specialized to your practice size and requirements that align with your financial goals. Here are the RCM solutions offered by StafGo Health to support your practice
Insurance Verification and Eligibility Check
Prior Authorization Management
Medical Coding & Billing
Payment Posting and EFT/Deposit Reconciliation
Patient Billing & Support
Revenue Cycle Management
Provider Credentialing & Fee Negotiation
Practice Transition and Planning
Legacy A/R Resolution
Credit A/R Resolution
Smart And Expert Billing Solutions That Align With Your Practice Growth And Vision
At StafGo Health, we partner with healthcare practices of all sizes to deliver revenue cycle solutions that align with your clinical focus, operational needs, and future goals. Explore the wide range of specialties we serve across the nation
